Cyberflare is strongly committed to protecting and respecting your privacy and shares your concern about the security of data and information in our care.
We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.
This statement is readily available at the bottom of every web page on this website.
Information we collect or you provide to us
Everyone who uses our services usually have bits and pieces of information about them collected, logged, stored and processed when you interact with us, the “Site”, “Tools”, “Services” and “Products” or any other means provided via this website. However, we don’t collect more information than we need.
We collect information about the usage of the “Site”, “Tools”, “Services” and “Products” and the preferences you have in the journey.
In order to provide you with useful information and experience, tools and other services we may collect and retain Personal Information that may identify you or contribute to identifying you.
From time to time, certain personal information is provided by you to create an account, become a subscriber, become an advertiser, post comments, receive a newsletter or interact with our Tolls, Services and Products. Where appropriate, visitors can submit questions or comments and provide different contact information that may identify them. We collect this kind of personal information so that we can respond to these inquiries, comments, and questions. Some information via social media feeds may also be posted on this website.
As with most other websites, we may collect and use the data contained in log files for troubleshooting, service improvement or development purposes (“system collected"). The information in the log files may include your IP (internet protocol) address, your ISP, the browser and device you used to visit our site (such as Google Chrome), the date and time you visited our site and which pages you visited throughout our site, website from which you come to our site. Our server logs will not be shared with any third party. We may however elect to publish aggregate statistics on visitor activity from time to time based on log information. We will never publish any personally identifiable information.
Information of this type is not used for identification and is regularly removed by the server.
We may use other technologies including web beacons to collect information, track, monitor your interaction with the “Tools”, “Services” and “Products”. Your use of third-party sign-on integrated services such as Facebook account or the use of our API or other available services by a third party who you make use of may pass on your Personal Information or other data to us. Information from or via other sources can also be collected or retained.
If we combine or associate information/data originating from other sources with Personal Information/Data that we receive directly, we will treat the combined information collection as Personal Information/Data in accordance with this Policy.
The legal bases for collection, use processing of personal data are primarily that it is necessary for providing the “Tools”, “Services” and “Products” in accordance with our Terms of Service. We may also process/calculate/access/transmit data upon your consent or at your request.
Use of your information
All information including personal data is collected, processed and stored securely, for no longer than required to for legal reasons or is needed in light of the reason(s)/purpose(s) for which it was first collected.
We will use your information in the following ways or purposes:
improving and measuring the use/performance of “Tools”, “Services” and “Products”;
communicating with you;
administering our services;
notifying you of the services and and any special offers that may be of interest;
confirming your identity;
answering your queries on related matters;
responding to feedback, comments, or any other contact;
carrying out marketing, training or promotional activities;
carrying out research;
referring you to product providers;
personalizing services for your needs;
managing your account;
providing comparative data;
Personal data excludes:
information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically;
non-personal statistical information collected and compiled by us; and
information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal data subject to protection under this policy).
Our Site or resources like any other publicly available website might partially use/load/reference services provided by other companies such as Microsoft Azure, Amazon Web Services (AWS), Google Cloud, other Google services, Cloudflare, network operators, internet service providers, hosting companies etc. where certain user metadata could be retained mostly outside our control although the data transmission is encrypted.
We only keep your data for as long as we need it, or are required to for legal reasons. We’ll then either delete it or anonymise it so it doesn’t identify you. We treat data differently depending on what it’s used for, but you can ask us to delete your personal data in our care at any time.
You do not need to disclose any personal information to us in order to submit a comment, make an enquiry or complaint with us. Where possible you may have the option of interacting with us anonymously or using a pseudonym. However, we may be unable to respond or take appropriate action if your information is incomplete or not sufficient for proceeding on the matter concerned.
By using our “Tools”, “Services” and “Products”, you hereby consent to us collecting, retaining, processing and using your personal information as outlined in this Policy.
If you provide us with your contact details, we may use this information to alert you to product upgrades, special offers, updated information, and new services.
No information about your membership, subscriptions, nor any personally identifiable information we collect is shared outside the company, with the exception of what you choose to display on your public profile. Under normal circumstances, we won’t disclose your personal information in our care without your express permission and consent unless:
we are required to do so by the law, including by search warrant, subpoena, or court order of the Commonwealth of Australia or under international law;
it’s necessary to lessen or prevent a serious and imminent threat to a person’s health, life or safety, or to public health or public safety;
it’s required to facilitate a corporate transaction, such as a payment, authorization, divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy;
Certain information about you, including IP address(es), device and browser data, user interaction details, network activity footprints, and other information can be tracked, stored or viewed mostly outside our control due to the fundamental architecture of the Internet while you are using our website, for example Google and its services including Google Analytics, Google AdSense, Google Tag Manager, Google Mail (Gmail), reverse-proxy or DDoS protection providers such as Cloudflare, server and service providers (we only use reputable service providers based/regulated in the US, Australia or European Union), your or our Internet Service Providers (ISP), Australian and overseas government authorities who has legal control over the Internet network infrastructure in their respective territory even though the transmission of data is encrypted.
Such entities with which your information might be shared for service delivery purposes may also include third-party providers (who provide services or functions on our behalf, including business analytics, customer service, marketing, distribution of surveys, and fraud prevention), advertising partners (while marketing of our services or delivery of notifications and other information via third parties to ensure that relevant advertisements are shown to the right audience and reliably). Where possible, we strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address cannot be used for other purposes.
However, by using the services of reputable companies and organizations we are strongly committed to mitigating/avoiding the potential unintended information disclosure. In this regard, many of the companies we use like Microsoft Azure, Cloudflare and AWS are certified by the Privacy Shield framework, which ensures an adequate level of protection for your personal information and respect for your rights. By submitting your personal information to us, you agree to this transfer, storing or processing.
Privacy of children
We do not knowingly collect or retain information from children under 15 years of age. If you identify or suspect that we have acted contrary to this Policy, please alert us using our Contact Us page and ask for that information to either be deleted or secured. Third parties including Police and law enforcement agencies' publications may contain such information within their authority and they always can control, remove, correct such information in accordance with their policies and applicable laws.
Information storage and safety
Of course no information sent over the Internet can be guaranteed to be totally secure due to the nature of the Internet. Although we will take reasonable steps to protect your personal information, we cannot guarantee the security of any personal information that you send to our Site and it is sent at your own risk.
The information we collect is entered into our site by you, imported on your instruction and transmitted across the internet to our servers. By using our service, you are consenting to this process. The service providers who host our servers are not permitted to access your personal information except for the purposes of storing it.
In a limited number of circumstances, we may use third-party providers to facilitate surveys or mail outs on our behalf. Should this occur, we will only do so where the Service Provider:
is committed to securing your personal information in a manner consistent with our policy; or
neither holds, accesses, uses or retains the personal information other than as we have engaged them.
We further restrict the number of our staff that have access to any personal information and we have secure backup systems to ensure that any personal information cannot be lost or deleted.
Your information access and correction rights
This document sets out our approach to the management of personal information and we make this available to anyone who asks for it. If you need to know more, we are more than happy to explain to you what sort of personal information we hold, for what purposes, and how we collect, use and disclose that information.
If you need additional information about the Australian Privacy Principles, the Privacy Law or our obligations you can also access the website of The Office of the Australian Information Commissioner (http://www.oaic.gov.au/).
If we can’t provide you with access to the information because of one or more of these valid reasons, we will confirm details in writing and will consider reasonable alternatives that may satisfy all parties. You’ll generally be able to access your personal information without cost but, if we think a charge is reasonable it will not be excessive and will not apply to lodging a request for access. Such access will require identification as per applicable laws to make sure it doesn’t violate other rights, obligations policies and laws.
In addition, you can always request the communication preferences to be changed or you can change where possible using the provided secure user panels.
We will only send you emails or marketing communications if you have agreed to this but you can ask us to stop at any time. All group marketing emails have a clear unsubscribe link as per the relevant industry practices. Clicking this link will automatically unsubscribe you from our mailing list and you will not receive any further marketing emails, unless you resubscribe.
If you no longer wish to be contacted by us, then you can let us know by emailing us or submitting a request by using our Contact Us page.
Please note that if you do not provide us with your personal information or object to us using it, or you withdraw your previous consent, this may prevent us from fulfilling certain requests or accuracy of services tailored for your needs.
What is a cookie?
Cookies are an essential part of many web services. At this Site, we don’t collect personal information in cookies and everything is anonymous. However, some sites may do this. You can learn more at www.aboutcookies.org and https://en.wikipedia.org/wiki/HTTP_cookie.
By allowing us to know more about our customers and the pages they use, we can then link this information with the decisions that occur with particular data segments.
Cookies give us the information we need to track events like referral, redirection and even the conversions. We provide services, tools and other solutions, therefore understanding the logical flow and user interactions is important to the success of the business.
Cookies placed on your device
Cookies placed on your browser/device may include not only our direct cookies but also from third party providers such as Google and its services and products, Cloudflare, analytics tools, social media plugins such as Facebook and Twitter, advertising and advertising delivery and monitoring services.
You may also notice some cookies that are not related to us. For example, when you visit a page on our Site with content embedded (in iframe), you may be presented with cookies from those websites. Our Site does not control the use of those cookies. We recommend that you visit those sites for more information on the cookies they use and how they use them. We are committed not to allow any third-party or other cookies that would be used illegally or outside of the applicable laws and regulations in the Commonwealth of Australia.
Opting out of cookies and (Do Not Track) settings
DNT (Do Not Track) is a feature offered by some browsers, which, when enabled, sends a sends a signal to websites to request that your browsing is not tracked, such as by third-party ad providers, social networks and analytics companies. This website does not currently respond to DNT requests because of the technical difficulty of being able to deliver the services in a meaningful manner.
You can still use the browser/device settings to clear or deny cookie storage. Blocking or turning them off depends on the web browser that you are currently using.
Most web browsers automatically accept cookies but you can alter your browser settings to prevent automatic acceptance or you can manually delete your cookie history whenever you wish.
Below is a list of popular web browsers and how you can adjust the cookie settings together with links for additional information:
Mozilla Firefox (how to opt out of cookies /delete cookies)
Google Chrome (how to opt out of cookies /delete cookies)
Safari 5.0 (how to opt out of cookies /delete cookies
Internet Explorer (how to opt out of cookies /delete cookies)
There exist some privacy-driven browsers that can give more control to you in this respect, although we can’t verify their credibility.
Google Analytics and Cookies
In addition, this Site utilises Google Analytics Demographics and Interest Reporting which allows us to use aggregated user data (such as age, gender and interests) to better understand our audience and provide more relevant and targeted communications and content.
We also utilise Google Analytics Remarketing Audiences functionality. If you are signed into your Google account this allows us to identify the type of device through which you access the Site (e.g., smartphone, PC, etc.) and track you across multiple devices to show more relevant ads. This functionality does not incorporate any personally identifiable data.
You can change your Google account settings at: https://myaccount.google.com/intro/privacy#
Please also check out out other policies readily available at the footer.
Last updated on 21 April, 2018